FAQ

If there is a role that interests you, please complete our online application form or contact the Manager of Volunteer and Family Room Services at (905) 521-9983 Ext. 2110.  You will be invited to attend an upcoming information session for potential volunteers.

Once we have had a chance to review your application, if you are considered a potential candidate, we will contact you to arrange an interview.

You must be 18 years of age or older to apply to volunteer and a minimum commitment of one year is expected.

We strive to be as flexible as possible to make volunteering easier.  While we’d love to have you here often, volunteers are expected to commit to one shift every two weeks.  Volunteers may select from a variety of shifts.  We will work together to find a role that meets your availability and schedule.

Volunteering with Ronald McDonald House can be a rewarding experience for those dedicated to making a positive contribution to making our House a home-away-from home. We are looking for volunteers who are customer service oriented, compassionate and dependable. 

Careful screening processes ensure we find the right match for each position. Everyone under consideration for a volunteer role are required to provide an up-to-date criminal reference check/vulnerable sector screening, along with three personal references.

• Have an opportunity to volunteer regardless of race, financial status or gender.

• Be treated with respect.

• Be properly interviewed and selected.

• Perform meaningful service that will promote learning and growth.

• Receive a role description for the area in which they volunteer.

• Receive orientation and ongoing training and support.

• Know what is expected of them.

• Receive appropriate recognition.

The volunteer services department is not responsible for hiring paid employees. If you are interested in employment at Ronald McDonald House Hamilton, please review our posted opportunities.

We place the most suitable volunteer in each position at Ronald McDonald House. Our placement decision is based on the availability of the volunteer, our scheduling needs, and the skills required for each position.  Therefore, we prefer you volunteer in one area for a minimum of six months before exploring other opportunities.  After this time, you are welcome to hold multiple roles as long as you have received appropriate training in each area.

• Treat others with respect.

• Work as a team member.

• Be reliable; take the commitment of volunteering seriously.

• Understand the requirements of time and duties of the assignment before accepting them.

• Respect confidentiality and privacy.

• Participate fully in orientation and ongoing training.

• Follow organization policies and guidelines.

Volunteers receive a general orientation, hands-on training and ongoing support in their roles.